The operation of the EAD, and thus the formal provision of the Service, will be performed under contract by the SPC on behalf of EUROCONTROL. Therefore, EUROCONTROL, owner and sponsor of the Service, will be responsible to its member States that the Service is rendered satisfactorily, in accordance with appropriate and agreed service levels and performance requirements.

In the framework of the service contract concluded between EUROCONTROL and the SPC, a Service Level Specification (SLS), detailing the services to be delivered by the SPC and the roles and responsibilities of each involved party, will also be established. The service contract together with the SLS will represent the tool through which the Agency will implement and ensure compliance with any applicable regulation, and the provision of the Service in particular.

The Agency will thus be responsible for the oversight management of the outsourcing service contract in order to ensure that the SPC meets its contractual obligations.